Privacy Policy

Last Updated: 10/06/2026 at 16:09

At CarLux MOT & Service Centre ("CarLux", "we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us regarding our services.

We may collect the following information when you contact us or use our website:

• Name
• Email address
• Telephone number
• Vehicle details
• Information relating to your enquiry or booking request
• Any information you voluntarily provide through our contact forms

We may also collect certain technical information automatically, including:

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics tools

We use your information to:

• Respond to enquiries and booking requests
• Provide quotations and service information
• Manage appointments and customer records
• Improve our website and services
• Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, including website hosting providers, booking systems, and IT support services.

We may also disclose information if required by law or regulatory authorities.

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our website and allow certain website features to operate correctly.

You can control cookie settings through your browser preferences.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Object to certain types of processing
• Request restriction of processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

CarLux MOT & Service Centre

Email: Bookings@carluxservicecentre.co.uk

Telephone: 01443 237919

Address: 

Unit 19, The Beeches, Coedcae Lane,
Pontyclun, CF72 9DY

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.